Registration Fee
The fee includes the conference, all program materials, continental breakfasts, lunches and
refreshments.
Program Materials
Conference participants will receive a comprehensive set of conference materials prepared by
the speakers. If you have paid and are unable to attend, these will be shipped to you upon
request only. Request must be received within 30 days upon conclusion of the conference.
Payment Policy
Payment must be received in full by the conference date to ensure admittance. All discounts will be
applied to the Conference Only fee (excluding add-ons), cannot be combined with any other offer,
and must be paid in full at time of order. Group discounts available to individuals employed by the
same organization. Groups of 4 will be invoiced individually at 25% off the available rate at the time
of registration. For groups of 5 or more please call 1-877-927-7936 for additional discounts. Note: Group discounts do not apply to solution providers/vendors
Cancellation and Refund Policy
You must notify us by email at least 48 hrs in advance if you wish to send a substitute participant.
Delegates may not “share” a pass between multiple attendees without prior authorization. If you
are unable to find a substitute, please notify The Canadian Institute in writing no later than 10
days prior to the conference date and a credit voucher will be issued to you for the full amount
paid. Credit Vouchers are valid for 1 year and are redeemable against any other conference by
The Canadian Institute. If you prefer, you may request a refund of fees paid less a 25% service
charge. No credits or refunds will be given for cancellations received after 10 days prior to the
conference date. The Canadian Institute reserves the right to cancel any conference it deems
necessary and will, in such event, make a full refund of any registration fee, but will not be
responsible for airfare, hotel or other costs incurred by registrants. No liability is assumed by The
Canadian Institute for changes in program date, content, speakers or venue.
